Privacy Policy

Last updated: Feb 02 2026

1. Introduction

Mouseaway.ca (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This policy applies to information collected through our website https://mouseaway.ca and in the course of providing on-site residential pest control services.

2. Information We Collect

We may collect the following personal information:

Customer Information

• Full name
• Email address
• Phone number
• Residential service address
• Billing information
• Details related to pest issues and services requested

Payment Information

Payments are processed securely through Square. Mouseaway.ca does not store full credit card numbers or sensitive payment data.

Website Information

• IP address
• Browser and device type
• Pages visited and time spent on the site
• Referring websites

3. How We Use Your Information

We use personal information to:

• Provide and perform residential pest control services
• Schedule appointments and communicate with customers
• Process payments and issue invoices or receipts
• Respond to inquiries and customer support requests
• Improve our website and service offerings
• Comply with legal and regulatory requirements

4. Consent

By using our website, contacting us, booking a service, or providing personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and user experience. We may use analytics tools such as Google Analytics or similar services now or in the future to understand how visitors use our website and improve website performance and content.

6. Sharing of Information

We do not sell or rent personal information. We may share information with service providers who assist in operating our business (e.g., Square for payment processing, website hosting, analytics providers) and with legal or regulatory authorities when required by law.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to meet legal and business requirements.

9. Access and Correction

Under Canadian law, you have the right to request access to your personal information and request corrections to inaccurate or incomplete information. Requests may be made by contacting us using the details below.

10. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under the age of 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

Mouseaway.ca
Email: ken@mouseaway.ca
Phone: 1-833-666-6873
Website: https://mouseaway.ca